Gaming should be a source of entertainment, not a burden. 9db believes every player deserves a safe and enjoyable experience. Play responsibly, stay within your limits.
We are committed to keeping your gaming experience on 9db safe and in control.
Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately, and any increase requires a 7-day waiting period.
Set a daily limit on how long you play. Once the time is up, your session ends automatically — helping you maintain balance with family and work.
If you feel you need a break, set a cooling-off period of 24 hours to 6 weeks. During this time, you will not be able to log in or place bets.
If you want to take a long-term break from gaming, you can close your account for a period of 6 months or permanently. This decision takes effect immediately and cannot be reversed.
Set a cap on how much you are willing to lose over a given period. Once that limit is reached, you will not be able to place further bets — keeping your finances protected.
If you are struggling with gaming addiction, our trained support team provides professional guidance in Bengali. Support is available 24 hours a day via live chat.
Responsible Gaming means enjoying gaming as a healthy form of entertainment — where you stay in control, not the other way around. 9db's Responsible Gaming policy is built on three core principles: play within your means, maintain a healthy balance of time, and seek help when you need it.
Online gaming is growing rapidly in Bangladesh. With easy access to mobile internet, thousands of people now play from home. In this environment, responsible gaming matters more than ever. 9db believes that fun and safety can go hand in hand.
On our platform, you decide how much time and money you spend. No pressure, no obligation — it is entirely your choice. This page explains in detail how to use 9db's responsible gaming tools and where to find help if you need it.
Gaming addiction develops gradually and can be hard to recognize in yourself. Watch out for the following signs:
If you recognize one or more of the signs above in yourself, take action now. Use 9db's responsible gaming tools or speak with our support team.
9db gives every user full control over their gaming experience. The following tools are available free of charge to all players on our platform:
| Tools | How to | Time to take effect |
|---|---|---|
| Deposit Limit | Set daily / weekly / monthly deposit limits | Instant |
| Loss Limit | Maximum Loss Limit Per Period | Instant |
| Session Limit | Daily Maximum Play Time | Instant |
| Cooling-Off | 1–42 day break | Instant |
| Self-Exclusion | 6 months to permanent account closure | Instant |
Once logged into your 9db account, you can set any limit from the security settings. The steps below walk you through the process:
Go to 9db.bio and log in with your username and password.
Click your profile icon in the top right corner and select "Responsible Gaming" or "Security Settings".
Deposit limit, loss limit, session limit, cooling-off, or self-exclusion — choose whichever you need.
Set realistic limits based on your own situation. Too strict or too lenient — neither extreme works.
Click the "Confirm" button. The limit will take effect immediately and you will receive a confirmation message.
You can also set any limit through live chat with the support team.
9db's services are strictly for users aged 18 and above. We do not support minors gaming in any form. Here are the steps we have taken to ensure this:
If you suspect that a minor you know is using 9db, please notify us immediately.
Financial awareness is a key part of Responsible Gaming. Gaming means spending money for entertainment — it is not a source of income. Here are a few important tips:
Gaming addiction is a mental health condition and it is treatable. Seeking help is not a weakness — it takes courage. 9db offers the following support:
The only way to reach the 9db support team is via live chat or email on the platform. Our email: [email protected]
Answer these questions honestly to yourself. If more than 3 answers are "Yes", it may be time to seek help.
Have you ever spent more time or money than you planned?
Have you tried to stop gaming but been unable to?
Have you continued playing in an attempt to win back money you lost?
Has gaming caused problems with your family or at work?
Have you borrowed money or dipped into your savings to fund gaming?
Have you lied to family or friends about your gaming?
Do you turn to gaming to relieve stress or escape a low mood?
Do you feel restless or irritable when you cannot play?
Answers to the most frequently asked questions about Responsible Gaming