9db Privacy Policy — Our Commitment to Protecting Your Information

9db (www.9db.bio) places the highest importance on user privacy. This Privacy Policy explains how we collect, store, use, and protect your personal information.

By registering with 9db or using any of our services, you agree to this Privacy Policy. This policy applies to all users residing in Bangladesh.

We believe your data belongs to you. That is why we are always committed to respecting your privacy fully and operating with complete transparency.

9db only collects information necessary to provide its services. The types of information we collect are described below:

We do not collect any information beyond what is listed above. No additional data is collected without your consent.

Collected data is used solely for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To process deposits and withdrawals.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Service Improvement: To analyze usage patterns and improve your experience.
• Contact: To send you important updates, security alerts, and promotional offers.
• Legal Obligations: To comply with applicable laws and the directives of regulatory authorities.
• Responsible Gaming: To identify problematic gaming behavior and provide timely support.

9db does not share your information with third parties, except in the following limited circumstances:

• Payment Processors: Limited information is shared with mobile banking services such as Mobile Banking, Nagad, and Rocket to process transactions.
• Legal Authorities: Data may be disclosed in response to lawful requests from government or law enforcement authorities in accordance with the laws of Bangladesh.
• Technology Service Providers: With secure cloud servers and cybersecurity partners, strictly for service purposes — all operating under the same confidentiality agreement.

Outside of the cases listed above, none of your information is shared anywhere without your consent.

9db takes the following technical and administrative measures to protect your information:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Regular Security Audits: Regular system audits conducted by third parties.
• Restricted Access: Only authorized personnel can access your information.
• Data Backup: Secure and encrypted backup systems.
• Suspicious Login Alert: Instant notification if unusual login activity is detected.

In the event of a data security breach, we are required to notify affected users within 72 hours.

The 9db website uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser.

Cookies We Use:

• Essential Cookies: Essential for the platform to function properly. Disabling these may cause the site to not work as intended.
• Functional Cookies: To remember your preferences, such as language and login session.
• Analytics Cookies: To understand which pages are visited most — completely anonymously.

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may limit the functionality of the site.

Every 9db user holds the following rights over their personal information:

To exercise these rights, please contact our support team. We are required to respond to your request within 30 days.

9db's services are intended for users aged 18 and above. We do not knowingly collect or store information from minors.

• Age declaration is mandatory at the time of registration.
• Age verification is completed through KYC checks.
• If we become aware that any data has been collected from a minor, it will be deleted immediately and the associated account will be closed.

We do not retain your information longer than necessary:

• Active Account: All relevant data is retained for as long as your account remains active.
• After Account Closure: Transaction records are retained for up to 5 years due to legal obligations.
• KYC Information: Retained for up to 7 years in accordance with regulatory requirements.
• Cookies & Log Data: Typically deleted within 90 days.
• Marketing Information: Deleted immediately upon withdrawal of consent.

Once the retention period expires, data is securely and permanently deleted or anonymized.

9db may update this Privacy Policy at any time as needed. When changes are made:

• The "Last Updated" date on this page will be revised accordingly.
• You will be notified via your registered email and mobile number whenever significant changes are made.
• A notice will be displayed on the platform 30 days before any changes take effect.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Live Chat: Click the chat icon at the bottom right of the website — average response time is 2 minutes.
• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week.

Data protection requests are typically resolved within 7 business days, and no later than 30 days for complex cases.